We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must have no more than 3 servings used, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at support@sleepnimbus.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at support@sleepnimbus.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
We currently do not ship outside of the United States.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, you can reach us for support at https://www.sleepnimbus.com/pages/contact or contact support@sleepnimbus.com.